I ran across this post on the A10 thread on the AVS forum .... A quote from the AVS thread on the A10: " Warning: No Warranty on Performance So after many days of trying to get this box to work with no success, I gave up. Note that I do not say that this device completely does not work but on my network with its configuration, I was not able to get a smooth and stutter free playback. I had several reproducible issues with audio-only playback as well meaning that no local content could be satisfactorily played. Not video, not audio. I wrote to Egreat and asked to return the unit for a refund. Their first response was to request all kind of detailed videos, descriptions, etc and that I post them to You Tube for them. I replied that I had no interest in being a beta tester, that I would provide whatever details of my setup they required and I would do one test of their recommended settings and give them whatever detailed performance info they needed. But there had to be a point where the unit was recognized as non-working. The response to this was to tell me their "warranty" for "not liking" the product was only seven days, and for "repairing" a defective product was only 30 days. Since I had the device three weeks, I was past the "not liking" stage and could only have the unit "repaired, and only then if I paid shipping. No explanation given as to what if anything needs "repair" [other than their business practices]. So be advised that the company makes *zero* guarantee that the unit will do any of the things they claim and that you have exactly 7 days to fully prove that the unit will or will not work for you. " So what is the return policy exactly ?