[Solved] A10 will not boot

Discussion in 'A10 Enthusiast 4K HDR Blu-ray HDD Media Player.' started by Barry Blinstrub, Jul 24, 2017.

  1. My A10 will not boot. The red light on front panel is lit. Do I have a dead remote? Is there another way of starting the box? TIA.
  2. depmesh

    depmesh Active Member

    I know it sounds silly, but have you tried changing the batteries on the remote? or maybe you've installed them upside down.

    Otherwise, if the remote is indeed dead and you activated the Cetusplay remote from the A10 apps menu you can download the app on your smartphone.

    Third option to switch on the device is by forcing a firmware update and then activating the Cetusplay remote when the device is finally on.
  3. @depmesh Thank you - the remote seems to be working (the back-light comes on) so I guess that the batteries are the right way around. It was during a forced firmware upgrade that I observed that the box was not booting. I have been doing a lot of HD swaps (to try and sort out my PosterWall problems) so I may have inadvertently done a "hot swap" of the HD??? If so, this may have damaged the box electronics? A pity that the box does not have a start button (apart from the on/off switch on rear panel). My HiMedia box responds to its remote and the eGreat remote, so I tried using the HiMedia remote to start the A10 - no response. Maybe I lift the lid and check for a blown fuse (easier/cheaper than sending it back to the UK from Australia!)
  4. depmesh

    depmesh Active Member

    So if you perform a forced upgrade the unit does not enter recovery?
    If it does you can perform the upgrade, get the unit to start so that you can see if the remote works and maybe the of/off button is broken.
    Maybe then you can connect a usb keyboard to go through the menu and enable cetusplay software remote.
  5. When I try a forced upgrade the unit does not start.
  6. nenito2k

    nenito2k Well-Known Member

    something happened with electricity probably....
  7. Nice Monkey

    Nice Monkey Active Member

    Describe in detail how you do this and what you see on the front panel and TV screen.
    You tried multiple sticks? You are re-using a stick which worked to do an emergency flash before? Does the light on the USB-stick show activity?

    Hot swapping a HDD should not break the player itself. If done after an Eject then it should not corrupt the file-system on the HDD neither, but it may if done when active.
    Last edited: Jul 26, 2017
  8. @NiceMonkey
    I see nothing on front panel.
    The red light is on.
    The TV screen says that there is no input.
    I have tried starting without an HD or a USB stick.
    What the heck!
    The box does not respond to the remote start button. A pity there is no on/start button on front panel!
    Thanks NiceMonkey!
  9. Nice Monkey

    Nice Monkey Active Member

    The A10 in fact reacts to any remote for Android (and even older) media players including Himedia Q10 Pro. The fact that it won't work either is a very bad signal.
    As the led lights up there is power and no fuse has been blown.

    Take it up with Futeko, they are nice guys and will help you further.
    Last edited: Jul 27, 2017
  10. George Bakay

    George Bakay New Member

    Here's a suggestion, being an electronic technician for over 30 years, unplug the power from the media box for aprox. 30 secs to reset the media box and take the batteries out of the remote and press
    any button on the remote to drain the power and re-install the batteries. I have seen micro-processors lock up in both. Especially when a remote is dropped from the couch and lands on the floor.
    Hope that helps.
    nenito2k likes this.
  11. E_CS

    E_CS Well-Known Member

    @Barry Blinstrub
    If don't solved yet can try to force recovery f/w v1.0.7, with small help.
    Pull out internal HDD and remove all USB device.
    1 Copy to USB flash smaller then 32GB, clean formatted FAT32, bootargs.bin, fastboot.bin, recovery.img from f/w v1.2.3.0 and update.zip from f/w v1.1.0.7
    2 Switch power button to OFF
    3 Connect prepared USB flash to Egreat A10 player
    4 Press and keep press restore button
    5 Switch power button to ON don't release restore button
    6 Count 30-40 seconds, red led will start to blink, then release restore button
    (repeat step 2-6 few times, if red led don't start to blink try on others USB port or USB flash)
    7 Wait for f/w install to be done
  12. @E_CS
    #1 confuses me - so I mix files from 2 different f/w ??
  13. E_CS

    E_CS Well-Known Member

    Yes, you need new fastboot.bin, recovery.img from f/w v1.2.3.0 to get red led blink when recovery process start loading f/w (bootargs.bin is a same in all f/w start with 1.1.0.5).
    If don't want to mixed you can use USB flash with led activity and guess when recovery process start loading looking on USB flash led activity.
  14. @E_CS
    You are a genius - thank you. Once finished I was prompted to upgrade to latest f/w. Now all is OK!
    nenito2k likes this.
  15. Issa Kaabi

    Issa Kaabi New Member


    Hi
    I had follow the above steps one by one the red light is blinked and went to the green robot screen but once finished doesn't start and the screen for Egreat Box
    like below picture. Any advice please.

    Issa 20180914_130350.jpg
  16. nenito2k

    nenito2k Well-Known Member

    Advice..? Wait for next beta...
  17. E_CS

    E_CS Well-Known Member

    Issa Kaabi
    Did you install a right firmware for your Egreat model?
    Reinstall with paper clip correct f/w for your Egreat model.
    From your picture is Egreat A11.
  18. Issa Kaabi

    Issa Kaabi New Member

    HI
    Thanks for the reply, yes I have model A11 and I have installed firmware utf-8' 'A11BD_EN_Firmware_20180426_v1.2.9.0 the last thing.
    Every thing is O.K once finished from Green robot screen wouldn't start. The screen will be like above picture.
  19. Issa Kaabi

    Issa Kaabi New Member

    Last edited by a moderator: Sep 15, 2018
  20. shoeboxjoe

    shoeboxjoe New Member

    thanks it worked a treat

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