Tried it on PS4 pro. Did not recognize multichannel LPCM

Discussion in 'H10 4K HDMI 2.0a Audio&Video Spliter' started by Amin Alsharif, Jan 3, 2018.

  1. Amin Alsharif

    Amin Alsharif New Member

    I Used H10 to connect PS4 pro to my Samsung UHD HDR TV and my AV receiver that supports lossless audio (both Dolby TrueHD & DTS HD MA)
    The device cannot deliver surround sound to the AVR when LPCM is chosen in PS4 pro menu, only stereo sound just like the toslink!

    I tried every possible connection amd different HDMI cables but to no avail

    Selecting Bitstream is no choice as i would do that without the need of this device

    Unfortunately I cannot return it back as I reside in UAE and my friend brought it from the UK
  2. Rita

    Rita Administrator Staff Member

    Hello @Amin Alsharif , does the LPCM mean 2.0 or 5.1 or 7.1 in PS4 pro? What other audio track options in PS4 Pro? When you connect PS4 Pro with your AV receiver directly, can get the surround sound directly?
  3. Amin Alsharif

    Amin Alsharif New Member

    Hello, LPCM ON PS4 can be anything up to 7.1 depending on the game. The other options are bitstream compressed audio (Dolby digital and DTS). This is the reason why I bought the H10 to get uncompressible audio.
    If I connect the PS4 directly to the AVR I do get surround sound but I lose HDR
  4. Rita

    Rita Administrator Staff Member

    Hi @Amin Alsharif , did you try this way as below suggestion?
    Oleksandr Skakun14 小时前(修改过)
    I think you should set to "Bitstream (Dolby)" in the PS4 Audio Output Settings in order to get surround sound for games and movies. Read this please http://developer.dolby.com/News/Enabling_Dolby_Bitstream_Pass-Through_on_Playstation.aspx

    Also, please kindly answer below info, thanks.
    1. Does the game have LPCM 7.1 audio track?
    2. If you don't contact H10, just connect PS4 Pro with your AVR directly, can you get surround sound?
    3. If you only connect H10 main HDMI output with your AVR, can you get surround sound?
    4. When you connect H10 main HDMI with TV, Audio HDMI with AVR, and set audio output priority. Then turn on all devices as this order: TV-AVR-H10-PS4 PRO
  5. Amin Alsharif

    Amin Alsharif New Member

    Hello Rita,
    The link you provided shows how to bitstream dolby digital which is compressible audio quality. I can get bitstream passthrough from my TV without the need of H10.
    The answers of your questions
    1. Yes it does
    2. Yes I get surround sound when I connect it directly to AVR
    3. Yes!
    4. No
    Thanks
  6. Rita

    Rita Administrator Staff Member

    Hello @Amin Alsharif , the below operation, and also can't get surround, right?
    4. When you connect H10 main HDMI with TV, Audio HDMI with AVR, and set audio output priority. Then turn on all devices as this order: TV-AVR-H10-PS4 PRO

    or please try this way
    When you connect H10 main HDMI with TV, Audio HDMI with AVR, and set audio output priority. Then turn on all devices as this order: TV-H10-AVR-PS4 PRO
    Last edited: Jan 9, 2018
  7. Amin Alsharif

    Amin Alsharif New Member

    Unfortunately both ways did not work. I made sure the priority is for audio output but to no avail
  8. Sir oled

    Sir oled Member

    The trouble with those splitters seems to be Hdr metadata i tried a few on amazon and with the zappiti , shield and Dune and x box one s i dot get the full surround Atmos and Dts-x without hdr . Every time i try something with hdr i only get DD very frustrating. With the e-great splitter with the egreat A10 and yamaha ysp 5600 soundbar it works fine. Just now and then i had to power off and reboot .Only thing i can think i just power off( release everything out of power socket) everything wait a few moments and power up one by one in order that Rita said. Good luck !
  9. Rita

    Rita Administrator Staff Member

    @Amin Alsharif , is this game file HDR format? Can you try other player or tv box to connect H10 with your AVR? And try more videos in LPCM 7.1, then see whether can you get the surround sound?
  10. Amin Alsharif

    Amin Alsharif New Member

    I tried games without HDR, changed TV. Still the same
    The problem is as soon as I connect the AVR from audio port i don't get surround sound from ps4 regardless the main port is attached to the tv or not
  11. Rita

    Rita Administrator Staff Member


    All files with LPCM 5.1/7.1 tested by H10 can't get surround sound?
  12. Amin Alsharif

    Amin Alsharif New Member

    Yeah, I tried to play PCM files (video and audio too) from my PC through H10 and got the same results, if I connect the AVR from the main port it works fine but from the audio port I don't get surround sound
  13. Rita

    Rita Administrator Staff Member

    Hi Amin, when you conntact PC, please try to turn on PC-AVR firstly, and then turn on H10. Also, when you connect H10 audio HDMI output, please set audio priority. (Do your PC have this setting?)

    Do you have any other player or TV box to test H10?
  14. Amin Alsharif

    Amin Alsharif New Member

    The steps you mentioned didn't work out. I also tried it with blu ray player, same results with PCM

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